Significance of SAP Emergency Help Desk

AuditBOT Emergency Help Desk better known as firefighting in SAP, is a tool that gives the user elevated access for a limited amount of time. One of the main advantages of this tool is that access can be tracked and monitored by a defined controlling level.

EMERGENCY HELPDESK CHALLENGES

  • Manual adoption of Elevated access puts Organizations at greater risk.
  • Elevated Access without risk analysis is like a Car without break on Express highway.
  • Most SAP customers have poorly designed Elevated access procedures which lead to numerous SOD violations resulting higher auditing and compliance cost.
  • 80% of financial frauds occurring in SAP systems during Elevated access.
  • External auditing/compliance cost gets doubled due to manual adoption of elevated access.
  • SAP systems are more vulnerable during Elevated access and these incidents go unnoticed.

SAP Emergency Help Desk

There are situations in which End users, Functional and basis users—all with extensive knowledge of the system and, in many cases, the business processes and related controls—obtain extensive system access for hours and even days to address system issues or perform required improvements. In some cases, adequate controls to detect instances of unauthorized business transactions and access to sensitive information are not in place.

Our Solutions Provides

1

Auditing

Ensures logs generated are reviewed by Business Owners/Internal Auditors in a timely manner.

2

Monitoring

Continuously monitors usage of Elevated Access Privileges.

3

Elevated Access

Granting Access via SAP Emergency Help Desk with a Unique user ID and traceable to Original User ID

4

Ownership

Automates Elevated Access process like SAP Firefighter and transfers the ownership to relevant teams

5

Alert

Assign Business Owners and Auditors to alert when critical transactions executed.

6

Reporting

Provides detailed reports to Internal Auditors for Validation/Authentication so that strict Compliance and Governance can take place.

Key Benefits

Real time tracking and Reporting on Executed TCodes during Elevated Access to Business Owners / Auditors

Real time tracking and Reporting on Executed TCodes during Elevated Access to Business Owners / Auditors

Risk Analysis on Executed TCodes during Elevated Access

Risk Analysis on Executed TCodes during Elevated Access

Centralized control of Elevated access on entire SAP Landscape

Centralized control of Elevated access on entire SAP Landscape

Emergency Help Desk generates audit-ready user activity reports for Business Owners / Auditors to review anytime.

Emergency Help Desk generates audit-ready user activity reports for Business Owners / Auditors to review anytime.

Elevated User IDs can be shared among multiple Tickets with ability to track the TCodes execution by actual SAP user

Elevated User IDs can be shared among multiple Tickets with ability to track the TCodes execution by actual SAP user

AuditBOT Help Desk tool can be integrated with external IT support tool(s).

AuditBOT Help Desk tool can be integrated with external IT support tool(s).

Flagging the help desk tickets when executed TCodes are not matching with requested TCodes

Flagging the help desk tickets when executed TCodes are not matching with requested TCodes

Tracking No of Logons for every Help Desk ticket

Tracking No of Logons for every Help Desk ticket

Immediate Savings

  • Reduce Operating costs by streamlining the Elevated access process.
  • Provides liability and oversight for Elevated users, ensuring that they won't burn you on your audit.
  • Reduction of External auditing/compliance cost.

AuditBOT has a better way to handle your SAP challenges

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