AuditBOT Emergency Help Desk better known as firefighting in SAP, is a tool that gives the user elevated access for a limited amount of time. One of the main advantages of this tool is that access can be tracked and monitored by a defined controlling level.
There are situations in which End users, Functional and basis users all with extensive knowledge of the system and, in many cases, the business processes and related controls obtain extensive system access for hours and even days to address system issues or perform required improvements. In some cases, adequate controls to detect instances of unauthorized business transactions and access to sensitive information are not in place.
Ensures logs generated are reviewed by Business Owners/Internal Auditors in a timely manner.
Continuously monitors usage of Elevated Access Privileges.
Granting Access via SAP Emergency Help Desk with a Unique user ID and traceable to Original User ID
Automates Elevated Access process like SAP Firefighter and transfers the ownership to relevant teams
Assign Business Owners and Auditors to alert when critical transactions executed.
Provides detailed reports to Internal Auditors for Validation/Authentication so that strict Compliance and Governance can take place.
Real time tracking and Reporting on Executed TCodes during Elevated Access to Business Owners / Auditors
Risk Analysis on Executed TCodes during Elevated Access
Centralized control of Elevated access on entire SAP Landscape
Emergency Help Desk generates audit-ready user activity reports for Business Owners / Auditors to review anytime.
Elevated User IDs can be shared among multiple Tickets with ability to track the TCodes execution by actual SAP user
AuditBOT Help Desk tool can be integrated with external IT support tool(s).
Flagging the help desk tickets when executed TCodes are not matching with requested TCodes
Tracking No of Logons for every Help Desk ticket
What Our Customers Say About Us
We find AuditBOT to be everything that we require in an enterprise-class license management technology. Implementing AuditBOT allows the flexibility to fit our changing licensing models and business needs.
People Natural Gas - -
The AuditBOT License Saver is a flexible licensing system with all the features you will ever need.It is easy to install and use. Plus AuditBOT have excellent backup support for both software vendors and end user system administrators.
Deloitte - -
The product was easy to use and flexible in meeting our licensing needs. We use it both in configuration as well as a more complex multi-user network environment.
CORONA BEER - -
The team at AuditBOT are very responsive and helpful. Their customer service and support are fantastic. We were up and running very quickly with AuditBOT- It just worked as advertised with no fuss. Highly recommend.
Mead Johnson Nutrition - -
Monitor the Production SAP environment during an emergency or elevated access with risk analysis ready session data tied to individual SAP users
Eliminate manual provisioning and de-provisioning of elevated access in Production environment & exposure to unnecessary risks
Verify Elevated access / privileged access sessions meet regulatory requirements through risk analysis on user activity in Production environment
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